Customer Success » Benchmarking Engine
Benchmarking Kare Ltd against
1 of 13
results
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good (11)
neutral (2)
Kare Ltd has the 6th-highest NPS promoter rate (81%) among all the 250 customers. That 81% compares to an average of 50.7% across those 250 customers.
Note: 100 = NPS promoter rate + NPS passive rate + NPS detractor rate
Kare Ltd has these standings among all the 250 customers:
Note: 100 = NPS promoter rate + NPS passive rate + NPS detractor rate
Kare Ltd has these standings among all the 250 customers:
- NPS promoter rate = 81% (6th-highest, tied)
- NPS passive rate = 6% (24th-lowest, tied)
- NPS detractor rate = 13% (87th-lowest, tied)
beat out by Bubbletube Corp (89%), Fivespan Technologies (85%), Dynabox Software (84%), and Livez Inc (83%), and 1 other.
tied with Rhynard Corp, Mybuzz Ltd, and Meedoo App, all with 81%.
beat Voonix Corp (80%), Mydeo Ltd (80%), Blognation Corp (80%), Gabtype Tech (79%), Meevee Solutions (78%), Yakitri Solutions (77%), and Yadel Ltd (77%), and 234 others, ending with Brightdog Corp (0%).
tied with Rhynard Corp, Mybuzz Ltd, and Meedoo App, all with 81%.
beat Voonix Corp (80%), Mydeo Ltd (80%), Blognation Corp (80%), Gabtype Tech (79%), Meevee Solutions (78%), Yakitri Solutions (77%), and Yadel Ltd (77%), and 234 others, ending with Brightdog Corp (0%).
Recommended actions, triggered by the type of insight, can be inserted here.
- NPS promoter rate. Higher values are better.
Kare Ltd is tier 3, is up for renewal within 90 days, bought EveryDay Analytics, bought Premium Customer Success, has had an upsell, is in EMEA, is on the Bronze HR Support plan, in the adopting stage, is in the Information Technology industry, has an improved NPS trend, uses the HR connector to Paychex, its health category is red, its Customer Success Manager is Fred Baker, has bought both EveryDay HR and EveryDay Analytics, and haven't bought EveryDay CRM.
Global References
Numeric values:
- annual contract value (ACV) ($8,600)
- total contract value TCV ($8,600)
- annual recurring revenue ARR ($8,500)
- Analytics annual revenue ($4,300)
- HR annual revenue ($4,200)
- services annual revenue ($100)
- CRM annual revenue ($0)
- NPS promoter rate (81%)
- first-contact resolution FCR (72%)
- HR monthly active users (MAU) last quarter (70.0%)
- users trained on HR (63%)
- Analytics monthly active users (MAU) last quarter (58.1%)
- new-hire high-performer rate (24.2%)
- quarterly change in Analytics user licenses last quarter (+21.0%)
- NPS survey response rate (17%)
- change in customer health score (CHS) compared to the same quarter last year (+17.0%)
- quarterly change in customer health score (CHS) last quarter (+14.0%)
- NPS detractor rate (13%)
- NPS survey unsubscribed rate (11%)
- change in first-contact resolution (FCR) compared to the same quarter last year (+9.1%)
- high-performer turnover rate (8.1%)
- NPS passive rate (6%)
- escalated support tickets (4%)
- quarterly change in Analytics monthly active users (MAU) last quarter (+3.7%)
- employee turnover rate (3%)
- quarterly change in HR user licenses last quarter (+2.6%)
- quarterly change in customer satisfaction (CSAT) score last quarter (0.0%)
- quarterly change in first-contact resolution (FCR) last quarter (0.0%)
- quarterly change in escalated support tickets last quarter (0.0%)
- change in customer satisfaction (CSAT) score compared to the same quarter last year (0.0%)
- change in escalated support tickets compared to the same quarter last year (0.0%)
- quarterly change in HR monthly logins per active user last quarter (-5.7%)
- change in HR monthly logins per active user compared to the same quarter last year (-5.7%)
- quarterly change in Analytics monthly logins last quarter (-6.0%)
- change in HR user licenses compared to the same quarter last year (-7.0%)
- quarterly change in HR monthly active users (MAU) last quarter (-15.0%)
- change in HR monthly active users (MAU) compared to the same quarter last year (-17.0%)
- Analytics monthly logins last quarter (4.7 per active user)
- Analytics user licenses (17)
- customer health score CHS (49)
- customer satisfaction (CSAT) score (100)
- HR monthly logins per active user last quarter (6.6)
- HR user licenses (40)
- monthly uses of the candidate evaluation form per active user last quarter (2.8)
- monthly uses of the career planning tool per active user last quarter (12.4)
- monthly uses of the employee referral tool per active user last quarter (1.2)
- NPS (68)
- payroll errors over the last year (2)
- support tickets over the last year (31)
- customer lifetime (41.7 weeks)
- employees (644)
- payroll deliveries over the last year (9)
- time as an Analytics customer (12.9 weeks)
- time as an HR customer (41.7 weeks)
- time remaining to next renewal date (74 days)
Global References