Global References
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customer satisfaction (CSAT) score. Higher values are better. |
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NPS. Higher values are better. |
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annual recurring revenue (ARR). Higher values are better. |
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annual contract value (ACV). Higher values are better. |
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total contract value (TCV). Higher values are better. |
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have had an upsell. A 'yes' value is good. |
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have had a downsell. A 'no' value is good. |
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have bought. Bigger sets are better. |
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bought EveryDay HR. A 'yes' value is good. |
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bought EveryDay CRM. A 'yes' value is good. |
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bought EveryDay Analytics. A 'yes' value is good. |
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have not bought. Smaller sets are better. |
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payroll errors LAST12MONTHS. Lower values are better. |
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employee turnover rate. Lower values are better. |
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high-performer turnover rate. Lower values are better. |
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new-hire high-performer rate. Higher values are better. |
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HR user licenses. Higher values are better. |
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HR monthly active users (MAU) last quarter. Higher values are better. |
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HR monthly logins per active user last quarter. Higher values are better. |
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monthly uses of the employee referral tool per active user last quarter. Higher values are better. |
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monthly uses of the career planning tool per active user last quarter. Higher values are better. |
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monthly uses of the candidate evaluation form per active user last quarter. Higher values are better. |
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CRM user licenses. Higher values are better. |
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CRM monthly active users (MAU) last quarter. Higher values are better. |
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CRM monthly logins last quarter. Higher values are better. |
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use the marketing campaign feature. A 'yes' value is good. |
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use the personalized email feature. A 'yes' value is good. |
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use the sales automation feature. A 'yes' value is good. |
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use the mobile CRM app. A 'yes' value is good. |
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Analytics user licenses. Higher values are better. |
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Analytics monthly active users (MAU) last quarter. Higher values are better. |
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Analytics monthly logins last quarter. Higher values are better. |
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bought Optimization Services. A 'yes' value is good. |
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bought Premium Customer Success. A 'yes' value is good. |
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users trained on HR. Higher values are better. |
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users trained on CRM. Higher values are better. |
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support tickets LAST12MONTHS. Lower values are better. |
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first-contact resolution (FCR). Higher values are better. To qualify for first-contact resolution (FCR), the number of support tickets LAST12MONTHS must be at least 10. |
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escalated support tickets. Lower values are better. |
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customer health score (CHS). Higher values are better. |
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designated a most-successful HR-suite customer. A 'yes' value is good. |
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NPS survey response rate. Higher values are better. |
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NPS survey unsubscribed rate. Lower values are better. |
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NPS detractor rate. Lower values are better. |
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NPS promoter rate. Higher values are better. |
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met the NPS survey invitation guidelines. A 'yes' value is good. |
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met the NPS survey response guidelines. A 'yes' value is good. |
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Net Customer Understanding score. Higher values are better. |
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Net Quality score. Higher values are better. |
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Net Ease of Doing Business score. Higher values are better. |
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Net Customer Success score. Higher values are better. |
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Net Best Practices score. Higher values are better. |
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Net Ease of Use score. Higher values are better. |
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Net Support score. Higher values are better. |
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quarterly change in customer satisfaction (CSAT) scoreQOQ. Higher values are better. |
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quarterly change in NPSQOQ. Higher values are better. |
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quarterly change in HR user licensesQOQ. Higher values are better. |
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quarterly change in CRM user licenses. Higher values are better. |
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quarterly change in Analytics user licensesQOQ. Higher values are better. |
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quarterly change in HR monthly active users (MAU)QOQ. Higher values are better. |
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quarterly change in CRM monthly active users (MAU)QOQ. Higher values are better. |
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quarterly change in Analytics monthly active users (MAU)QOQ. Higher values are better. |
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quarterly change in HR monthly logins per active userQOQ. Higher values are better. |
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quarterly change in CRM monthly loginsQOQ. Higher values are better. |
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quarterly change in Analytics monthly loginsQOQ. Higher values are better. |
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quarterly change in first-contact resolution (FCR)QOQ. Higher values are better. |
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quarterly change in escalated support ticketsQOQ. Lower values are better. |
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quarterly change in customer health score (CHS)QOQ. Higher values are better. |
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change in customer satisfaction (CSAT) scoreYOYQ. Higher values are better. |
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change in NPSYOYQ. Higher values are better. |
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change in HR user licensesYOYQ. Higher values are better. |
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change in CRM user licensesYOYQ. Higher values are better. |
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change in HR monthly active users (MAU)YOYQ. Higher values are better. |
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change in CRM monthly active users (MAU)YOYQ. Higher values are better. |
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change in HR monthly logins per active userYOYQ. Higher values are better. |
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change in CRM monthly loginsYOYQ. Higher values are better. |
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change in first-contact resolution (FCR)YOYQ. Higher values are better. |
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change in escalated support ticketsYOYQ. Lower values are better. |
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change in customer health score (CHS)YOYQ. Higher values are better. |
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services annual revenue. Higher values are better. |
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HR annual revenue. Higher values are better. |
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CRM annual revenue. Higher values are better. |
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Analytics annual revenue. Higher values are better. |
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improved or maxed out on all the CRM adoption measures (6 of these; each customer needs at least 3 with actual values to qualify). A 'yes' value is good. |
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got worse or bottomed out on all the CRM adoption measures (6 of these; each customer needs at least 3 with actual values to qualify). A 'no' value is good. |
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improved or maxed out on all the HR adoption measures (6 of these; each customer needs at least 3 with actual values to qualify). A 'yes' value is good. |
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got worse or bottomed out on all the HR adoption measures (6 of these; each customer needs at least 3 with actual values to qualify). A 'no' value is good. |
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improved or maxed out on all the Analytics adoption measures (3 in total). A 'yes' value is good. |
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got worse or bottomed out on all the Analytics adoption measures (3 in total). A 'no' value is good. |
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improved or maxed out on all the customer-support measures (4 of these; each customer needs at least 3 with actual values to qualify). A 'yes' value is good. |
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got worse or bottomed out on all the customer-support measures (4 of these; each customer needs at least 3 with actual values to qualify). A 'no' value is good. |