The OnlyBoth "standout score" says how many times a customer was found to stand out from its peers, both positively and negatively.
The formula is: #good - #bad - 1/2 #ambivalent. You can calculate a score yourself by looking at the English-language insights that compare to noteworthy groups of customers, which is the default comparison. Click on Filters, then Select Judgments, and add up the counts. Ignore the #neutral count.
An ambivalent insight says where someone stands out badly among a well-performing peer group. A real example taken from healthcare: "Of the 256 providers within 50 miles that have 5 stars as an overall rating, General Health Inc. is one of just 12 that have a 1-star rating in staffing."
Product Tour
This walkthrough helps you learn about the OnlyBoth® Benchmarking Engine.
To finish just press ESC or
click on 'End Tour' at the upper right of the Tour box.
Questions
Click on one of the core benchmarking questions.
Data Table
Get full statistics on all the numeric attributes.
Insights
The Benchmarking Engine compares the target to all peers, discovers insights, and writes these up in perfect English.
Insights
For everybody or group queries, the Benchmarking Engine considers all the insights that match the query's entities, ranks these insights by noteworthiness, and assigns them to the appropriate question on the left.
Visualizations
Some insights are visualized to provide a complementary picture.
Peers
Provides extra context for the insight.
Playbook
In commercial applications, our customers can recommend specific actions to users in order to follow up on what is revealed by an insight.
References
If available, this lists the source of the input data and mentions any changes we made to the data.
Profile
This summarizes the input data for the selected target entity.
Profile
This summarizes the input data for the target entity.
Best in Class
Select metrics to see the best achievement among the class of peers most similar to the target entity.
Now What?
In some applications, see recommended actions based on the current benchmarking insight.
Share Insight
Share the insight by email with someone else.
Most Similar
View the list of peers most similar to the benchmarked entity.
Diagrams
These diagrams contrast the target entity with its most similar peers along several dimensions.
Navigation
Examine in sequence the answers to the benchmarking questions for the selected entity. The answers are ranked by noteworthiness.
Navigation
Examine in sequence the answers to the benchmarking questions for your query. The answers are ranked by noteworthiness.
Filters
Filter the insights based on (a) specific customers that interest you, (b) specific attributes that interest you, and (c) specific value judgments of good, bad, ambivalent, or neutral.
Filters
Filter the insights based on (a) specific attributes that interest you, and (b) specific value judgments of good, bad, ambivalent, or neutral.
Filters
Filter the insights based on specific attributes that interest you.
Filters
Filter the data table based on (a) specific attributes of interest, and (b) statistics of interest.
Print
Generate a brief report of this insight.
CSV Export
Download the visible data table as a CSV file.
Feedback
Send feedback about an individual insight.
Similar Peers
Lists the peers most similar to the target entity that are considered while determining the best in class.
Most-Similar
By default, the engine compares a target customer to noteworthy groups of customers and reports outlier behaviors and outcomes for that target. Switch to "most-similar customers" to view instead comparisons to the target’s most-similar peers. Or you can select your own group of customers to compare to.
Search Box
Start typing an entity name and then click on one of the auto-complete options.
Group Analytics
Choose a group and see how the group and its members are doing.
Query across customers
Do a query that forms a subset of entities with certain attributes, or insights that mention certain attributes, and prioritizes all the results by signficance.
Score customers
See all customers ranked by their standout scores.
Edit Query
Revise your query, or re-visit the query in order to copy/paste the URL and share the query and its results with others.
Print Report
Generate an entire report about this customer in PDF.
End of this tour.
As you visit another page with different features, you can start a new product tour.
Please contact us with any questions.
