Customer Success » Benchmarking Engine
Benchmarking Kare Ltd against noteworthy groups of customers
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... has the 8th-biggest quarterly drop in HR monthly active users (MAU) last quarter (-15.0%) among all the 250 customers. (MORE)

... has the 10th-biggest quarterly rise in Analytics user licenses last quarter (+21.0%) among all the 250 customers. (MORE)

... has the 3rd-biggest quarterly rise in customer health score (CHS) last quarter (+14.0%) among the 63 customers that have an improved NPS trend. (MORE)

... has the highest high-performer turnover rate (8.1%) among the 66 customers with at least a +2.8% rise in first-contact resolution (FCR) compared to the same quarter last year (Kare Ltd is at +9.1%). (MORE)

... has the 3rd-biggest rise in customer health score (CHS) compared to the same quarter last year (+17.0%) among the 38 customers that are mid-sized businesses. (MORE)

... has the fewest Analytics user licenses (17) of the 54 customers with at least a +5.6% rise in first-contact resolution (FCR) compared to the same quarter last year (Kare Ltd is at +9.1%). (MORE)

... has the 4th-biggest quarterly rise in customer health score (CHS) last quarter (+14.0%) among the 38 customers that are mid-sized businesses. (MORE)

Only Kare Ltd has both as big a rise in customer health score (CHS) compared to the same quarter last year (+17.0%) and such a low employee turnover rate (3%). (MORE)

... has the 10th-biggest quarterly drop in HR monthly logins per active user last quarter (-5.7%) among the 46 customers that are up for renewal within 90 days. (MORE)

... has the biggest drop in HR monthly active users (MAU) compared to the same quarter last year (-17.0%) among the 33 customers with at least a +13.0% rise in customer health score (CHS) compared to the same quarter last year (Kare Ltd is at +17.0%). (MORE)

... has the 8th-biggest rise in first-contact resolution (FCR) compared to the same quarter last year (+9.1%) among the 38 customers that are mid-sized businesses. (MORE)

... has the 6th-biggest quarterly rise in Analytics monthly active users (MAU) last quarter (+3.7%) among the 38 customers that are mid-sized businesses. (MORE)

... has the 3rd-biggest drop in HR monthly active users (MAU) compared to the same quarter last year (-17.0%) among the 38 customers that are mid-sized businesses. (MORE)

... has the 4th-biggest drop in HR user licenses compared to the same quarter last year (-7.0%) among the 38 customers that are mid-sized businesses. (MORE)
