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 Customer Success » Benchmarking Engine   

Benchmarking Digitube Labs against noteworthy groups of customers

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... has the 5th-biggest rise in customer satisfaction (CSAT) score compared to the same quarter last year (+29.0%) among all the 250 customers. (MORE) 
... has the 7th-biggest drop in CRM user licenses compared to the same quarter last year (-18.0%) among all the 250 customers. (MORE) 
... has the 4th-biggest drop in HR monthly logins per active user compared to the same quarter last year (-25.0%) among all the 250 customers. (MORE) 
... has the lowest customer satisfaction (CSAT) score (53) of the 83 customers with at least a +1.1% rise in first-contact resolution (FCR) compared to the same quarter last year (Digitube Labs is at +5.9%). (MORE) 
... has the 3rd-lowest customer satisfaction (CSAT) score (53) of the 60 customers that have no NPS trend yet. (MORE) 
Of the 60 customers that have no NPS trend yet, Digitube Labs is one of just 5 that are in the Energy industry. (MORE) 
... has the 6th-lowest NPS survey unsubscribed rate (9%) among the 60 customers that have no NPS trend yet. (MORE) 
... has the biggest quarterly plunge in HR monthly logins per active user last quarter (-11.0%) among all the 30 customers that use the HR connector to Ceridian. (MORE) 
... has the 4th-biggest rise in HR monthly active users (MAU) compared to the same quarter last year (+16.0%) among the 31 customers that have bought each of EveryDay HR, EveryDay CRM, and EveryDay Analytics. (MORE) 
... has the 2nd-biggest quarterly drop in HR user licenses last quarter (-6.5%) among the 35 customers that are in APAC. (MORE) 
... has the 5th-biggest drop in customer health score (CHS) compared to the same quarter last year (-5.7%) among the 27 customers that are in the Energy industry. (MORE) 
... has the biggest quarterly jump in Analytics monthly logins last quarter (+8.0%) among all the 35 customers that are in APAC. (MORE) 
... has the 3rd-biggest rise in HR monthly active users (MAU) compared to the same quarter last year (+16.0%) among the 27 customers that are in the Energy industry. (MORE) 
... has the 3rd-biggest quarterly drop in HR user licenses last quarter (-6.5%) among the 27 customers that are in the Energy industry. (MORE) 
... has the 7th-biggest quarterly drop in Analytics monthly active users (MAU) last quarter (-6.8%) among the 35 customers that are in APAC. (MORE) 
... has the 6th-biggest rise in first-contact resolution (FCR) compared to the same quarter last year (+5.9%) among the 27 customers that are in the Energy industry. (MORE) 

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