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 Customer Success » Benchmarking Engine   

What's best overall, and among those like Mydo Solutions ?

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check all stars (where the customer is best-in-class)

NPS
Analytics annual revenue
Analytics user licenses
CRM annual revenue
CRM user licenses
NPS detractor rate
NPS promoter rate
Net Quality score
Net Support score
escalated support tickets
first-contact resolution (FCR)
services annual revenue
NPS survey response rate
NPS survey unsubscribed rate
Net Best Practices score
Net Customer Success score
Net Customer Understanding score
annual contract value (ACV)
annual recurring revenue (ARR)
customer health score (CHS)
customer satisfaction (CSAT) score
total contract value (TCV)
users trained on CRM
Analytics monthly logins last quarter
CRM monthly logins last quarter
Net Ease of Use score
Net Ease of Doing Business score
quarterly change in CRM user licenses
support tickets over the last year
Analytics monthly active users (MAU) last quarter
CRM monthly active users (MAU) last quarter
quarterly change in Analytics monthly logins last quarter
quarterly change in Analytics user licenses last quarter
quarterly change in CRM monthly logins last quarter
quarterly change in escalated support tickets last quarter
quarterly change in first-contact resolution (FCR) last quarter
quarterly change in customer health score (CHS) last quarter
quarterly change in customer satisfaction (CSAT) score last quarter
quarterly change in Analytics monthly active users (MAU) last quarter
quarterly change in CRM monthly active users (MAU) last quarter
change in CRM monthly logins compared to the same quarter last year
change in CRM user licenses compared to the same quarter last year
change in escalated support tickets compared to the same quarter last year
change in first-contact resolution (FCR) compared to the same quarter last year
change in customer health score (CHS) compared to the same quarter last year
change in customer satisfaction (CSAT) score compared to the same quarter last year
change in CRM monthly active users (MAU) compared to the same quarter last year


check all
check all stars (where the customer is best-in-class)

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