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Global References

elapsed time since last training activities. Lower values are better.
loyalty program sign-ups. Higher values are better.
rate of employee turnover. Lower values are better.
store performance ranking. Lower values, i.e., higher rankings, are better.
payback period. Lower values are better.
customer complaints. Lower values are better.
average sales per hour. Higher values are better.
average sale amount. Higher values are better.
average number of items per sale. Higher values are better.
total sales. Higher values are better.
total women's sales. Higher values are better.
total men's sales. Higher values are better.
total children's sales. Higher values are better.
total pharmacy sales. Higher values are better.
total liquor sales. Higher values are better.
total food sales. Higher values are better.
revenue per employee. Higher values are better.
inventory overage. Lower values are better.
sales per square foot. Higher values are better.
stock turnover. Lower values are better.
unique customers. Higher values are better.
average customer spend. Higher values are better.
items sold. Higher values are better.
sell through rate. Higher values are better.
change in inventory shrinkage. Lower values are better.
change in total sales. Higher values are better.
change in gross margins. Higher values are better.
change in inventory turnover. Higher values are better.
change in total expenses. Lower values are better.
inventory-shrinkage results compared to plan. Lower values are better.
total-sales results compared to plan. Higher values are better.
gross-margins results compared to plan. Higher values are better.
inventory-turnover results compared to plan. Higher values are better.
total-expenses results compared to plan. Lower values are better.
change in store sales during Internet campaigns. Higher values are better.
sale transactions. Higher values are better.
average wait time. Lower values are better.
improved or maxed out on all change measures (there are 6 of these, and each store needs at least 3 with actual values to qualify). A 'yes' value is good.
got worse or bottomed out on all change measures (there are 6 of these, and each store needs at least 3 with actual values to qualify). A 'no' value is good.


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