Serene Manor Medical Ctr. in Knoxville, TN is owned by a non-profit corporation, in Knoxville, TN, in zipcode 37917, is in the Southern states, non-profit, Medicaid certified, cited for abuse or neglect at a harm or potential-harm level, had a deficiency in how to add doors in an exit area that doesn't require the use of a key from the exit side unless in case of special locking arrangements, had a deficiency in how to ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents, had a deficiency in how to ensure that special areas is constructed so that walls can resist fire for one hour or have an approved fire extinguishing system, had a deficiency in how to have generator or other power source capable of supplying service within 10 seconds, had a deficiency in how to inspect, test, and maintain automatic sprinkler systems, had a deficiency in how to keep aisles, corridors, and exits free of obstruction in case of emergency, had a deficiency in how to procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards, had a deficiency in how to protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody, had a deficiency in how to provide and implement an infection prevention and control program, had a deficiency in how to respond appropriately to all alleged violations, has a Resident Council, has automatic sprinklers in all required areas, doesn't have substantiated complaints, fines, or payment denials, had a deficiency in both health and fire safety, has a 1- or 2-star rating in health inspection, has a 4- or 5-star rating in both staffing and registered-nurse staffing, is worse than the nationwide mental-health averages in both long-stay residents who received an antipsychotic medication and long-stay residents who have depressive symptoms, is better than the nationwide hospital-related averages in both outpatient emergency department visits per 1,000 long-stay resident days and hospitalizations per 1,000 long-stay resident days, is worse than the nationwide averages in short-stay residents who were assessed and appropriately given the pneumococcal vaccine, is worse than the nationwide physical-health averages in long-stay residents who were high-risk and had pressure ulcers, experienced one or more falls with major injury, were physically restrained, and had a catheter inserted and left in their bladder (4 total), and is better than the nationwide physical-health averages in long-stay residents who became less able to move independently, has a urinary tract infection, were low-risk and lost control of their bowels or bladder, lose too much weight, and needed increased help with daily activities (5 total).

Numeric values:
- total fines ($0)
- total fines per resident ($0.00)
- change in total fines over two years ($0)
- long-stay residents assessed and appropriately given the seasonal influenza vaccine (97.3%)
- certified-bed occupancy rate (90.3%)
- long-stay residents assessed and appropriately given the pneumococcal vaccine (83.7%)
- long-stay residents who received an antianxiety or hypnotic medication (40.5%)
- long-stay residents who received an antipsychotic medication (22.3%)
- low-risk long-stay residents who lose control of their bowels or bladder (19.2%)
- short-stay residents assessed and appropriately given the pneumococcal vaccine (14.3%)
- high-risk long-stay residents with pressure ulcers (13.6%)
- long-stay residents whose ability to move independently worsened (10.0%)
- long-stay residents whose need for help with daily activities has increased (9.6%)
- long-stay residents who have depressive symptoms (9.1%)
- long-stay residents experiencing one or more falls with major injury (4.5%)
- long-stay residents who lose too much weight (4.5%)
- long-stay residents with a catheter inserted and left in their bladder (2.8%)
- long-stay residents with a urinary tract infection (2.1%)
- long-stay residents who were physically restrained (1.4%)
- change in health-inspection rating over two years (0 stars)
- change in overall rating over two years (-1 star)
- change in quality-measures rating over two years (-2 stars)
- change in residents in certified beds over two years (+25.0)
- change in staffing rating over two years (-1 star)
- health-inspection rating (2 stars)
- long-stay quality-measures rating (3 stars)
- overall rating (3 stars)
- quality-measures rating (3 stars)
- registered-nurse staffing rating (4 stars)
- RN staffing hours per resident per day (0.75)
- staffing rating (4 stars)
- total nurse staffing hours per resident per day (4.08)
- change in facility-reported incidents or substantiated complaints over two years (-3)
- change in last-inspection-cycle health-deficiency score over two years (+12)
- change in last-inspection-cycle total health-inspection score over two years (+12)
- change in total last-inspection-cycle fire-safety deficiencies over two years (+2)
- change in total last-inspection-cycle health deficiencies over two years (0)
- change in total weighted health survey score over two years (-0.4)
- count of administration deficiencies (0)
- count of automatic sprinkler systems deficiencies (0)
- count of construction deficiencies (0)
- count of corridor walls and doors deficiencies (0)
- count of electrical deficiencies (0)
- count of emergency plans and fire drills deficiencies (0)
- count of emergency preparedness deficiencies (0)
- count of environmental deficiencies (1)
- count of exit deficiencies (2)
- count of fire alarm systems deficiencies (0)
- count of freedom from abuse, neglect, and exploitation deficiencies (0)
- count of gas, vacuum, and electrical systems deficiencies (2)
- count of hazardous area deficiencies (0)
- count of illumination and emergency power deficiencies (0)
- count of interior deficiencies (0)
- count of laboratories deficiencies (0)
- count of medical gases and anesthetizing areas deficiencies (0)
- count of miscellaneous deficiencies (1)
- count of nursing and physician services deficiencies (0)
- count of nutrition and dietary deficiencies (1)
- count of pharmacy service deficiencies (0)
- count of quality of life and care deficiencies (1)
- count of resident assessment and care planning deficiencies (0)
- count of resident rights deficiencies (1)
- count of services deficiencies (0)
- count of smoke deficiencies (3)
- count of smoking regulations deficiencies (0)
- facility-reported incidents (5)
- facility-reported incidents or substantiated complaints (5)
- facility-reported incidents or substantiated complaints per 100 residents in a certified bed (7.0)
- fines (0)
- health deficiencies during the last inspection cycle (7)
- health deficiencies from complaint surveys during the last inspection cycle (3)
- health deficiencies from the standard survey during the last inspection cycle (4)
- health-deficiency score during the last inspection cycle (44)
- hospitalizations per 1,000 long-stay resident days (1.60)
- outpatient emergency department visits per 1,000 long-stay resident days (0.82)
- payment denials (0)
- substantiated complaints (0)
- total health-inspection score during the last inspection cycle (44)
- total number of fire-safety deficiencies (8)
- total number of health deficiencies (4)
- total penalties (0)
- total weighted health survey score during the last 3 inspection cycles (38)
- certified beds (79)
- change in RN staffing hours per resident per day (-0.67)
- change in total nurse staffing hours per resident per day (-2.08)
- LPN staffing hours per resident per day (1.15)
- Nurse Aide staffing hours per resident per day (2.23)
- residents in certified beds (71.3)
- years certified for Medicare/Medicaid (46.6)