Parkwest Medical Center in Knoxville, TN is in Knox County, TN, is in the Southern states, worse than the national rate of pressure sores, worse than the national rate of hospital return days for pneumonia patients, better than the national rate of complications for hip/knee replacement patients, worse than the national death rate among patients with serious treatable complications after surgery, provides emergency services, meets criteria for promoting interoperability of Electronic Health Records, is acute care, is voluntary non-profit (private), its emergency department volume is high, has a 4- or 5-star rating in each of nurse communication, overall patient rating, quietness, and recommendation of hospital (4 total), has at least a 3-star rating in each of care transition, cleanliness, communication about medicines, discharge information, doctor communication, nurse communication, overall patient rating, quietness, recommendation of hospital, and staff responsiveness (these 10 include the entire set), is worse than the national death rates in both pneumonia and heart failure, is better than the national infection benchmarks in C.diff., is worse than the national patient-care averages in each of mortality, safety of care, and timeliness of care, is better than the national patient-care averages in readmission, is worse than the nationwide emergency department averages in each of admit decision to inpatient admission, arrival to discharge, arrival to discharge for psychiatrics, and patients who left before being seen, and is better than the nationwide emergency department averages in patients with stroke symptoms who received brain scan results within 45 mins.

Numeric values:
- patients who arrived to the emergency department with stroke symptoms who received brain scan results within 45 minutes (77%)
- patients who received appropriate care for severe sepsis and septic shock (41%)
- patients who left the emergency department before being seen (2%)
- care-transition rating (3 stars)
- change in care-transition rating over one year (-1 star)
- change in care-transition rating over two years (-1 star)
- change in cleanliness rating over one year (+1 star)
- change in cleanliness rating over two years (0 stars)
- change in communication-about-medicines rating over one year (0 stars)
- change in communication-about-medicines rating over two years (-1 star)
- change in discharge-information rating over one year (0 stars)
- change in discharge-information rating over two years (-1 star)
- change in doctor-communication rating over one year (0 stars)
- change in doctor-communication rating over two years (0 stars)
- change in nurse-communication rating over one year (+1 star)
- change in nurse-communication rating over two years (+1 star)
- change in overall hospital rating over one year (0 stars)
- change in overall hospital rating over two years (0 stars)
- change in overall patient rating over one year (+1 star)
- change in overall patient rating over two years (0 stars)
- change in patient-recommendation rating over one year (0 stars)
- change in patient-recommendation rating over two years (0 stars)
- change in quietness rating over one year (+1 star)
- change in quietness rating over two years (0 stars)
- change in staff-responsiveness rating over one year (0 stars)
- change in staff-responsiveness rating over two years (0 stars)
- change in summary rating over one year (0 stars)
- change in summary rating over two years (-1 star)
- cleanliness rating (3 stars)
- communication-about-medicines rating (3 stars)
- discharge-information rating (3 stars)
- doctor-communication rating (3 stars)
- nurse-communication rating (4 stars)
- overall hospital rating (2 stars)
- overall patient rating (4 stars)
- patient recommendation rating (4 stars)
- quietness rating (4 stars)
- staff-responsiveness rating (3 stars)
- summary rating (3 stars)
- median time from admit decision to time of departure from the emergency department for patients admitted to inpatient status (198 mins)
- median time from emergency department arrival to emergency department departure for discharged patients (176 mins)
- median time from emergency department arrival to emergency department departure for discharged psychiatric/mental health patients (460 mins)