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Benchmarking Park Plaza Hospital in Houston, TX against  

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In Texas, Park Plaza Hospital in Houston, TX has the lowest nurse-communication rating (★★●●●) of the 88 hospitals with as high a doctor-communication rating (4 stars).

That is, among those 88 hospitals that do well on one measure, Park Plaza Hospital does worst on a related measure. Those 2 stars compare to an average of 4.0 stars across the 88 hospitals.

Park Plaza Hospital has these related standings among those 88 hospitals:

  • nurse-communication rating = 2 stars (the lowest)

  • change in nurse-communication rating over two years = -1 star (5th-biggest drop, tied)

  • change in nurse-communication rating over one year = 0 stars (13th-highest, tied)

Visualize

 
 

Peers

trailed Citizens Medical Center in Victoria, TX (3 stars), Baylor Scott & White Medical Center Hillcrest in Waco, TX (3 stars), Connally Memorial Medical Center in Floresville, TX (3 stars), and Val Verde Regional Medical Center in Del Rio, TX (3 stars), and 83 others, ending with Wise Health System in Fort Worth, TX (5 stars).

References

  1. doctor-communication rating. Higher values are better. 5 stars is the best rating and 1 star is the worst. Refer to Survey of patients' experiences (HCAHPS) star ratings. Except where noted, all data come from the Oct 31, 2018 update at Hospital Compare and all changes-over-time compare to the previous October 2017 or November 2016 updates.
  2. nurse-communication rating. Higher values are better. 5 stars is the best rating and 1 star is the worst. Refer to Survey of patients' experiences (HCAHPS) star ratings. Except where noted, all data come from the Oct 31, 2018 update at Hospital Compare and all changes-over-time compare to the previous October 2017 or November 2016 updates.
  3. in state. Except where noted, all data come from the Oct 31, 2018 update at Hospital Compare and all changes-over-time compare to the previous October 2017 or November 2016 updates.

Profile

Park Plaza Hospital in Houston, TX is in Houston, TX, is in the Southern states, provides emergency services, meets criteria for meaningful use of Electronic Health Records, is acute care, is proprietary, its emergency department volume is low, has a 1-star rating in cleanliness, has a 1- or 2-star rating in each of cleanliness, discharge information, nurse communication, and recommendation of hospital (4 total), has a 4- or 5-star rating in doctor communication, has at least a 3-star rating in each of care transition, communication about medicines, doctor communication, overall patient rating, quietness, and staff responsiveness (6 total), is worse than the national averages in patient experience, and is better than the national averages in each of safety of care, readmission, and timeliness of care.

 

     Numeric values:
  • healthcare workers given influenza vaccination (99%)
  • patients assessed and given influenza vaccination (96%)
  • patients who received appropriate care for severe sepsis and septic shock (43%)
  • patients who left the emergency department before being seen (0%)
  • care-transition rating (3 stars)
  • change in care-transition rating over one year (+1 star)
  • change in care-transition rating over two years (+2 stars)
  • change in cleanliness rating over one year (-1 star)
  • change in cleanliness rating over two years (-1 star)
  • change in communication-about-medicines rating over one year (+1 star)
  • change in communication-about-medicines rating over two years (0 stars)
  • change in discharge-information rating over one year (-1 star)
  • change in discharge-information rating over two years (0 stars)
  • change in doctor-communication rating over one year (0 stars)
  • change in doctor-communication rating over two years (-1 star)
  • change in nurse-communication rating over one year (0 stars)
  • change in nurse-communication rating over two years (-1 star)
  • change in overall hospital rating over one year (0 stars)
  • change in overall hospital rating over two years (0 stars)
  • change in overall patient rating over one year (+1 star)
  • change in overall patient rating over two years (0 stars)
  • change in patient-recommendation rating over one year (0 stars)
  • change in patient-recommendation rating over two years (-1 star)
  • change in quietness rating over one year (-1 star)
  • change in quietness rating over two years (-1 star)
  • change in staff-responsiveness rating over one year (0 stars)
  • change in staff-responsiveness rating over two years (0 stars)
  • change in summary rating over one year (0 stars)
  • change in summary rating over two years (0 stars)
  • cleanliness rating (1 star)
  • communication-about-medicines rating (3 stars)
  • discharge-information rating (2 stars)
  • doctor-communication rating (4 stars)
  • nurse-communication rating (2 stars)
  • overall hospital rating (4 stars)
  • overall patient rating (3 stars)
  • patient recommendation rating (2 stars)
  • quietness rating (3 stars)
  • staff-responsiveness rating (3 stars)
  • summary rating (3 stars)
  • median time from admit decision to time of departure from the emergency department for patients admitted to inpatient status (79 mins)
  • median time from emergency department arrival to emergency department departure for discharged patients (116 mins)
  • median time from emergency department arrival to emergency room departure for patients admitted to the hospital (208 mins)
  • median time patients spent in the emergency department before being seen by a healthcare professional (9 mins)
  • cardiovascular outpatient procedures (28)
  • eye outpatient procedures (2)
  • gastrointestinal outpatient procedures (2,299)
  • genitourinary outpatient procedures (145)
  • musculoskeletal outpatient procedures (289)
  • nervous system outpatient procedures (11)
  • respiratory outpatient procedures (36)
  • skin outpatient procedures (554)
  • total outpatient procedures (3,696)

Global References

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In Texas, Park Plaza Hospital in Houston, TX has the lowest nurse-communication rating (★★●●●) of the 88 hospitals with as high a doctor-communication rating (4 stars).
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