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Benchmarking Hospice of Westchester in White Plains, NY against all hospice agencies

 

Hospice of Westchester in White Plains, NY has the 3rd-fewest caregivers who said they would probably or definitely not recommend the hospice (3%) among the 29 agencies within 30 miles. That 3% compares to an average of 5.3% across those 29 agencies.

Hospice of Westchester has these related standings among those 29 agencies:

  • caregivers who said they would probably or definitely not recommend the hospice = 3% (3rd-fewest, tied)

  • change over 1 year in caregivers who said they would probably or definitely not recommend the hospice = 0% (5th-lowest, tied)

  • caregivers who rated the hospice agency a 6 or lower = 4% (8th-fewest, tied)

  • caregivers who said the hospice team did not provide the right amount of emotional and spiritual support = 10% (4th-fewest, tied)

  • caregivers who said the hospice team sometimes or never provided timely help = 14% (7th-most, tied)

  • caregivers who said the hospice team sometimes or never communicated well = 9% (7th-most, tied)

  • caregivers who said the hospice team sometimes or never treated the patient with respect = 3% (8th-fewest, tied)

  • caregivers who said the patient sometimes or never got the help they needed for pain and symptoms = 13% (8th-most, tied)

  • caregivers who said they did not receive the training they needed = 12% (3rd-most, tied)


Note that caregivers who said they would probably or definitely not recommend the hospice tends to fall together with caregivers who said the hospice team sometimes or never communicated well. But on the latter, Hospice of Westchester in White Plains, NY (with 9%) is higher (i.e., worse) than the median (8%) of those 29 agencies.

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Peers

beat out by Visiting Nurse & Hospice of Fairfield County, Inc in Wilton, CT (2%) and Regional Hospice & Palliative Care of Western Ct in Danbury, CT (2%).

tied with VNS and Hospice of Suffolk, Inc in East Northport, NY, United Hospice in New City, NY, Holy Name Hospice in Teaneck, NJ, Visiting Nurse Association of Englewood in Englewood, NJ, and 1 other, all with 3%.

beat Hospice Care In Westchester & Putnam Inc in Tarrytown, NY (4%), Bayada Hospice in Jersey City, NJ (4%), Compassionate Care Hospice in Clifton, NJ (4%), and Hospice at Home in Bridgeport, CT (4%), and others, ending with Hospice of New Jersey in Bloomfield, NJ (12%).

4 out of the other 28 agencies were ruled out due to missing, unknown, or not-applicable values for caregivers who said they would probably or definitely not recommend the hospice, e.g., Friedman Home Care and Chaifez Family Hospice in Bridgeport, CT.

Taking Action

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References

  1. caregivers who said they would probably or definitely not recommend the hospice. Lower values are better. Refer to https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/Hospice-Quality-Reporting/Current-Measures.html. Except where noted, all data come from the Apr 30, 2020 update at Hospice Compare. Changes over one year compare to the May 23, 2019 update.
  2. within 30 miles.

    • The Latitude and Longitude data used by this application were all obtained from the Google Map's geolocation API.
    • In some cases, the actual street-level addresses were not available, specifically when only PO Boxes were provided, so in those cases, zip code coordinates were likely used. And because the average land area of a zip code is around 90 square miles, it is possible that some locations may be misrepresented.

    Except where noted, all data come from the Apr 30, 2020 update at Hospice Compare. Changes over one year compare to the May 23, 2019 update.